Legal
Delivery policy
This is a draft that a lawyer is still reviewing. It may change before Mementa launches.
Mementa is a digital service, so nothing is shipped. A paid plan is delivered to your account online, as soon as your payment is confirmed.
On this page 6 sections
In short
- Nothing is shipped, so there are no delivery charges and nothing to return.
- A paid plan starts as soon as the payment is confirmed.
- If it isn't active within 24 hours, contact us and we will fix it or refund you.
A digital service
When you buy a Mementa plan, you get more storage and the plan's features on your account, on every device where you sign in. There is no physical product, so there are no shipping or delivery charges, and nothing to return.
When your plan starts
Your plan is applied to your account as soon as the payment is confirmed:
- On the web (Razorpay): usually within a few minutes. The app shows "Confirming your payment" while it checks.
- In the Android or iPhone app: as soon as Google Play or the App Store confirms the purchase.
Some payments, such as setting up UPI AutoPay or a card payment that needs an extra check, can take longer for your bank to confirm.
How you know it worked
Open Account in Mementa: it shows your plan and your new storage limit, and Plan & billing shows the renewal date. Google Play and the App Store also email you a receipt.
If your plan isn't active
If you have paid and your plan isn't active within 24 hours, write to support@yourdomain.com from the email address you sign in with, and include the payment reference. We will make the plan active, or refund the payment in full if we can't.
If you bought the plan in the Android or iPhone app, you can also try Restore purchases in Account › Plan & billing.
Where we offer Mementa
We offer Mementa to customers in India, with prices in Indian rupees. Because the service is delivered online, it works wherever you have an internet connection.
Contact
support@yourdomain.com or +91 00000 00000, Monday to Saturday, 10:00 to 18:00 IST. Refunds are covered in Cancellation and refunds.